We’ll email an order confirmation acknowledging receipt. A separate email with tracking details is sent when your order is dispatched.

The available payment methods are displayed at checkout before you complete your purchase.

Contact support@nomadiaskin.com as soon as possible with your order number. Orders may be cancelled for a full refund before they are prepared for dispatch. Once dispatched, they cannot be cancelled. Cancellation refunds are issued to the original payment method within 5 business days, with no deductions.

Email support@nomadiaskin.com as soon as possible with your order number and requested change. Changes are not guaranteed. We cannot change an address once the order has been fulfilled.

We ship to 196 countries and regions worldwide from South Korea. Choose your country at checkout to confirm shipping availability and see shipping costs and delivery estimates. Shopping from South Korea? Please visit nomadiaskin.kr.

Yes. You can shop our official stores in South Korea and Japan. For orders from this global store, select your country at checkout to confirm shipping availability. In South Korea, visit nomadiaskin.kr or our Naver Smart Store at smartstore.naver.com/nomadiaskin. In Japan, visit our official Qoo10 shop at qoo10.jp/shop/nomadia.

Orders ship from South Korea, via FedEx with tracking.

Orders are processed within 1–2 business days, Monday–Friday, excluding Korean public holidays. Orders placed after 2:00 PM KST are processed the next business day.

Estimated delivery is 5–15 business days after dispatch, once your tracking number has been generated. This estimate does not start on your order date. Please allow an additional 1–2 business days for order processing, excluding weekends and Korean public holidays. Delivery times are estimates, not guarantees, and may vary by destination due to customs clearance, local carrier handling, or weather.

Shipping is calculated at checkout based on your destination and order total. The exact amount is shown before you pay. Eligible orders receive free shipping, based on the order subtotal after discounts and before taxes. Your cart shows progress toward free shipping. Duties are included in our prices. Any applicable import taxes are shown at checkout and included in the final total. Orders ship DDP, so no additional import duties or taxes are due on delivery. If a carrier asks you to pay import duties or taxes, contact support@nomadiaskin.com before paying.

Your tracking number is emailed at dispatch and may take up to 24 hours to become active. You can enter that number on the FedEx website.

Please double-check your address before ordering. Orders that cannot be delivered or are returned because you supplied an incorrect or incomplete address are not eligible for a refund under our Refund Policy, except where required by law. Contact support@nomadiaskin.com as soon as you notice an error; changes are not guaranteed once fulfilled. See our Refund Policy for full details.

Our standard return program applies to orders delivered in the United States only. With prior approval, unopened, sealed, unused items in original condition may be returned within 30 days of delivery. Email support@nomadiaskin.com with your order number and photos showing intact seals. Exclusions include Final Sale items, gift cards, samples, deluxe minis, and free gifts. Exceptions apply for damaged or incorrect items and skin reactions. Do not ship a return without approval. For international orders, we do not offer routine returns or exchanges; see our Refund Policy for damaged or incorrect items, skin reactions, and rights required by applicable law.

Approved returns for orders delivered in the United States receive a prepaid FedEx label and instructions. After receipt and inspection, an approved refund goes to the original payment method less the return label cost and original shipping charge. Alternatively, you may choose store credit at the full item price with no deductions. If a return brings your order below the free-shipping threshold, the standard shipping charge previously waived is deducted from your refund.

Bundles and sets must be returned complete. If a return makes your order ineligible for a promotional gift, return the gift unopened with the items. Otherwise, its full retail value is deducted from your refund.

Contact support@nomadiaskin.com within 14 days of delivery with your order number. Before discarding packaging, photograph the outer box with readable label and tracking number, all items as packed, and the affected product. We’ll review the issue. For orders delivered in the United States, we may arrange a replacement or refund at our discretion. For orders delivered outside the United States, approved claims receive a refund or store credit for the affected item; international replacements are not available. The affected item does not need to be returned.

Stop using the product and email support@nomadiaskin.com with your order number and a description of your experience. Photos are sufficient; please do not return the product. We’ll issue a refund or store credit. This applies to opened products, international orders, and Final Sale items. For orders delivered outside the United States, contact us within 14 days of delivery, as set out in our Refund Policy.

Once we’ve received and inspected your return, we’ll process any approved refund to your original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

Email support@nomadiaskin.com. For order enquiries, include your order number. For damaged, leaking, or incorrect items, also include photos of the outer packaging and affected products.